Refund and Returns Policy

At Windy City Motors LLC, we strive to ensure our customers are completely satisfied with their purchases. Our Refund and Returns Policy is designed to be clear and fair, providing you with the confidence to shop with us. Please read the following details to understand our policy and procedures regarding refunds and returns.

1. General Policy

Eligibility for Returns:

• Condition: To be eligible for a return, the item must be in its original condition, unused, and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: Returns must be initiated within 30 days of the purchase date.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Return Process

Step-by-Step Guide:

1. Contact Us: Begin by contacting our customer service team at info@windycitymotorsllc.com or call us at +1 (555) 123-4567 to request a return authorization.
2. Prepare Your Return: Ensure the item is securely packed in its original packaging along with all accessories, manuals, and documentation.
3. Shipping: You are responsible for shipping costs when returning the item unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
4. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.

3. Refunds

Processing Time:

• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Non-Returnable Items

Exceptions:

• Customized Orders: Any custom-built or specially ordered items cannot be returned.
• Clearance Items: Items purchased on clearance or marked as final sale are not eligible for return.
• Gift Cards: Gift cards are non-returnable and non-refundable.

5. Exchanges

Replacing Defective or Damaged Items:

• Procedure: If you need to exchange an item due to defects or damages, contact us within 30 days of receiving the item. We will arrange for a replacement or issue a store credit.
• Shipping for Exchanges: We will cover shipping costs for exchanges of defective or damaged items.

6. Refund and Return Shipping

Responsibility:

• Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items unless the return is due to an error on our part (e.g., wrong or defective item).
• Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we cover the return shipping.

7. Restocking Fees

Conditions:

• Standard Restocking Fee: A restocking fee of 15% of the item’s price may apply to returns that are not due to our error.
• Exemptions: Restocking fees do not apply to exchanges for defective or damaged items.

8. International Returns

Special Considerations:

• International Shipping: Customers outside the United States are responsible for return shipping costs and any associated customs duties or fees.
• Extended Processing Time: Please allow additional time for international returns to be processed due to longer shipping times and customs clearance.

9. Contact Us

Customer Service:

• Email: For any questions or concerns about your return, please email us at info@windycitymotorsllc.com.
• Address: 2662 N Cicero Ave, Chicago, IL 60639, United States

10. Guarantee

Satisfaction Guarantee:

• Commitment: At Windy City Motors LLC, we stand by the quality of our products and services. If you are not completely satisfied with your purchase, please contact us so we can make it right.

At Windy City Motors LLC, customer satisfaction is our priority. Our Refund and Returns Policy aims to provide clarity and fairness, ensuring you can shop with confidence. Thank you for choosing Windy City Motors LLC for your automotive needs.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.